Refund policy
💳 Return & Refund Policy – Sneaker Club
Last updated: August 4, 2025
At Sneaker Club, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are happy to assist you.
This Return & Refund Policy applies to purchases made through sneaker-cllub.store.
Return Period
You have 30 days from the delivery date to request a return.
To be eligible for a return, the product must:
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Be unused
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Be in its original packaging
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Include all original tags and accessories
Non-Returnable Items
The following items cannot be returned:
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Clearance or final sale items
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Gift cards
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Personalized items
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Hygiene-related products, such as headphones, brushes, or opened cosmetic products
Return Process
To request a return, please contact us at:
Please provide the following information:
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Order number
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Full name
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Reason for the return
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Photos or videos if the product is defective or you received the wrong item
Our team will respond within 3 business days with detailed return instructions.
Important: Return shipping costs are the responsibility of the customer, except in cases involving defective or incorrectly delivered items.
Refunds
Once the returned product has been received and inspected, you will be notified by email.
If your return is approved, the refund will be processed within 7 business days using the original payment method.
Exchanges
Exchanges are only accepted for defective or damaged items.
Defective or Incorrect Items
If your item arrives damaged or you receive the wrong product:
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Report the issue within 7 days of delivery
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Provide photo or video evidence
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All replacement and return shipping costs will be covered by Sneaker Club in these cases
International Orders
For international orders, shipping costs and customs fees are non-refundable, except in cases where the issue was caused by Sneaker Club.
Questions?
Customer Support Team
Sneaker Club